Cancellation & Refund Policy
Cancellation & Refund Policy
At ARCNICS SMART DEVICES (OPC) PRIVATE LIMITED, we are committed to delivering high-quality products and ensuring a smooth and transparent customer experience. This Cancellation & Refund Policy outlines the terms related to order cancellations, refunds, and handling of damaged or defective products.
Order Cancellations
-
Cancellations are accepted only if requested immediately after placing the order.
-
Cancellation requests may not be accommodated if the order has already been processed or dispatched.
-
Once shipping has been initiated, the order cannot be canceled.
Note: As we deal with custom-packed electronic and smart automation products, cancellations post-dispatch are not possible.
Damaged or Defective Products
-
If you receive a damaged, defective, or incorrect product, please notify our Customer Service Team within 7 days of receiving the product.
-
To initiate a claim, please provide:
-
Order number and contact details
-
Clear photos or videos showing the damage or defect
-
-
Upon validation, we will arrange a replacement or refund, as applicable.
All damage claims are subject to verification by our internal team.
Product Not as Expected
-
If the product you receive differs significantly from the description or does not meet your expectations, please report the issue to our Customer Service Team within 7 days of receipt.
-
After evaluation, an appropriate solution — return, replacement, or refund — will be offered as per the findings.
Warranty Claims
-
For any product concerns arising after usage or related to manufacturing defects, please refer to our separate Warranty Policy.
-
Warranty claims will be handled as per the terms and conditions mentioned in the Warranty Policy.
Refunds
-
Approved refunds will be processed within 6–8 business days from the date of approval.
-
Refunds will be credited to the original payment method unless otherwise communicated.
Important Notes
-
Products must be returned unused, in original condition, with complete packaging, accessories, manuals, and the original invoice.
-
Refunds/replacements are subject to successful verification and approval by our quality assurance team.
-
ARCNICS reserves the right to deny cancellation, return, or refund requests that do not comply with this policy.
Need Help?
For any queries, cancellation requests, or support, please contact:
📧 Email: support@arcnics.com
📱 Phone (WhatsApp Preferred): +91-9620950550